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Emotional intelligence in the IT industry: a study on emotional intelligence among IT professionals

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In this ever-changing world full of emerging technologies and business ideas, the human touch is neglected, and the sense of emotion and feelings goes dull. As much as we have been giving attention to improve our intelligence quotient and developing methods to cultivate it, the other aspect of it which runs parallel, that is, the emotional quotient, is ignored. Nowadays, organizations are experiencing changes very often, and they are educating a positive environment at their work settings so that their employees can defy their turbulent minds off any negativity and balance their emotions. Emotional intelligence or EI refers to the ability to perceive, regulate and assess one's own emotions. At workplaces, employees need to stay mentally strong. Being emotionally intelligent helps them to increase their decision-making skills, creativity, and emotional resilience. In the history of research on human psychology, EI and its association with the workplace has been given less importance. The present research has attempted to determine the relationship between EI and employees' job performance working in the IT industry. The study population consisted of employees working in the IT industry, ranging from large scale companies to small scale companies, and the sample size was 100. For data collection of EI data, a self-assessment EI questionnaire based on Goleman's EI framework was applied, and for evaluating job performance, the Paterson work performance questionnaire was used, and their Cronbach alpha reliability was 0.97 and 0.98, respectively. The results showed that emotional intelligence had a more significant effect on employee job performance.


Sameer Kapadwala, Shaji Joseph. Emotional Intelligence in the IT Industry: A Study on Emotional Intelligence among IT Professionals. Cardiometry; Issue 25; December 2022; p.756-763; DOI: 10.18137/cardiometry.2022.25.756763; Available from:


Emotional intelligence,  EQ,  Job performance,  Human psychology,  Employees
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